1. Information We Collect

We may collect information from you when you visit our website, call us, text us, submit a form, request a quote, book an appointment, or purchase services.

The information we collect may include:

• Your name
• Email address
• Phone number
• Service address
• Billing address
• Garage door service details
• Appointment details
• Payment-related information
• Messages, requests, or notes you submit to us
• Photos or files you choose to send related to your garage door issue
• Communication preferences
• Customer service history
• Website usage information

We may also automatically collect technical information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referring website or ad source
• Approximate location based on IP address
• Cookie and tracking data

2. How We Use Your Information

We use the information we collect to operate our business, provide services, communicate with customers, and improve our website and marketing.

We may use your information to:

• Respond to your inquiries
• Provide garage door estimates or quotes
• Schedule appointments
• Send appointment confirmations and reminders
• Dispatch technicians
• Provide service updates
• Complete repairs or installations
• Process payments
• Send invoices or receipts
• Provide customer support
• Follow up about your service request
• Send review requests
• Send promotional offers, if permitted
• Improve our website and customer experience
• Track advertising performance
• Measure website traffic and user behavior
• Protect against fraud, misuse, or security issues
• Comply with legal, regulatory, or business obligations

3. SMS/Text Messaging Privacy

Bronco Garage Doors may use SMS/text messaging to communicate with customers and leads who contact us, submit a website form, request a quote, schedule service, or otherwise provide their phone number.

Text messages from Bronco Garage Doors may include:

• Appointment confirmations
• Appointment reminders
• Service updates
• Technician arrival updates
• Estimate or quote follow-ups
• Customer support messages
• Invoice or payment-related messages
• Review requests
• Promotional offers or service reminders, when permitted

Message frequency may vary based on your inquiry, appointment status, and communication needs.

Message and data rates may apply depending on your mobile carrier plan.

You can request help by replying HELP to any text message from Bronco Garage Doors or by contacting us at (512) 745-6792 or sales@broncodoors.com.

You can opt out of SMS/text messages at any time by replying STOP to any text message from Bronco Garage Doors. After you reply STOP, you may receive one final confirmation message, and then you will no longer receive SMS/text messages from us unless you opt in again.

Consent to receive SMS/text messages is not a condition of purchasing any goods or services from Bronco Garage Doors.

Wireless carriers are not responsible for delayed or undelivered messages.

4. SMS Consent and Data Sharing

Bronco Garage Doors does not sell, rent, or share SMS opt-in information or phone numbers for third-party marketing purposes.

Information collected for SMS/text messaging, including your phone number and consent status, is used only to communicate with you about your inquiry, appointment, service, customer support, account, or permitted promotional messages from Bronco Garage Doors.

We may share limited information with trusted service providers who help us operate our business and communication systems, such as scheduling software, customer management platforms, phone or messaging providers, payment processors, website hosting providers, and analytics tools. These providers are only permitted to use the information as needed to provide services to Bronco Garage Doors.

5. Website Forms and Lead Submissions

When you submit a form on our website, social media page, advertising platform, or third-party listing, we may use the information you provide to contact you about your request.

This may include communication by phone, email, or SMS/text message related to your quote request, appointment, service inquiry, estimate, or follow-up.

You are responsible for ensuring that the information you submit is accurate and that you are authorized to provide the phone number, email address, and service address included in your request.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website performance, understand visitor behavior, and measure advertising effectiveness.

These technologies may collect information such as your browser type, device information, pages visited, time spent on the site, referring source, and interactions with our website.

We may use tools such as:

• Google Analytics
• Google Ads
• Google Search Console
• Meta/Facebook advertising tools
• Website hosting and security tools
• Call tracking or form tracking tools
• Customer relationship management or scheduling platforms

Cookies help us:

• Analyze website traffic
• Improve website functionality
• Understand how visitors use our website
• Measure marketing performance
• Show relevant advertising
• Improve customer experience

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

You can also manage Google advertising preferences through Google Ads Settings.

7. How We Share Information

We do not sell your personal information.

We may share your information only when necessary to operate our business, provide services, communicate with you, or comply with legal requirements.

We may share information with:

• Scheduling and customer management platforms
• Phone, SMS, and email communication providers
• Payment processors
• Website hosting providers
• Analytics and advertising platforms
• Technicians, subcontractors, or service partners when needed to complete a job
• Legal, regulatory, or government authorities when required by law
• Business advisors, such as accountants, attorneys, or insurance providers

We only share information that is reasonably necessary for the purpose involved.

8. Third-Party Services

Our website and services may use or link to third-party platforms, including payment processors, financing providers, review platforms, advertising platforms, scheduling tools, analytics tools, or social media websites.

These third-party services may collect information according to their own privacy policies. Bronco Garage Doors is not responsible for the privacy practices, content, or security of third-party websites or platforms.

We encourage you to review the privacy policies of any third-party services you use.

9. How We Store and Protect Your Information

We use reasonable administrative, technical, and organizational safeguards to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include secure systems, restricted access, password protection, encrypted connections where applicable, trusted software providers, and limited access to customer information by authorized personnel.

No method of transmission or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, manage customer relationships, maintain business records, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business purposes.

When information is no longer needed, we may delete, anonymize, or securely retain it as required by law or business recordkeeping practices.

11. Your Choices and Rights

You may request to access, update, correct, or delete your personal information by contacting us.

You may also:

• Opt out of marketing emails by following the unsubscribe instructions in the email, if available
• Opt out of SMS/text messages by replying STOP
• Request help with SMS/text messages by replying HELP
• Request correction of inaccurate information
• Request deletion of personal information, subject to legal and business record requirements
• Disable cookies through your browser settings

To make a privacy request, contact us at:

Email: sales@broncodoors.com

Phone: (512) 745-6792

12. Children’s Privacy

Our website and services are intended for adults and homeowners or property representatives. We do not knowingly collect personal information from children under the age of 13.

If we become aware that we have collected personal information from a child under 13, we will take reasonable steps to delete that information.

13. Advertising and Remarketing

We may use advertising platforms such as Google Ads, Meta/Facebook Ads, or similar platforms to promote our services.

These platforms may use cookies, pixels, or similar technologies to show relevant ads, measure campaign performance, and understand how users interact with our website.

You can manage your advertising preferences through your browser settings, platform settings, or Google Ads Settings.

14. Legal Compliance

We may disclose personal information if required to do so by law or if we believe such action is necessary to:

• Comply with a legal obligation
• Respond to lawful requests
• Protect our rights or property
• Prevent fraud or abuse
• Protect customer safety
• Enforce our terms, agreements, or policies

15. Changes to This Privacy Policy

Bronco Garage Doors may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after updates are posted means you accept the revised Privacy Policy.

16. Contact Us

For questions about this Privacy Policy, your personal information, or our SMS/text messaging practices, please contact:

Bronco Garage Doors

Website: https://broncodoors.com

Phone: (512) 745-6792

Email: sales@broncodoors.com